HomeREFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY

At Veliora Living LLC, we are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your purchase, we offer a flexible refund and return policy. Here are the details about our refund and return process:

  1. Refund Period
    You can request a refund within 7 days of the purchase date. Please ensure you contact Customer Service within this period to request a refund.
  2. Conditions for a Refund Request
    When requesting a refund, please ensure that:

The product is unused and in its original condition (including original packaging, labels, and accessories).

The product was received within 7 days of the purchase date.

  1. Refund Process
    Contact Customer Service: Please contact us to request a refund using the following methods:
    Email: adonismorris@velioraliving.com
    Phone: (725) 705-0848
    Provide Information: Please provide your order number and reason for the refund when contacting us.

Returning the Goods: After receiving our confirmation, please ship the goods back to the following address:

5839 Horsehair Blanket Dr,

North Las Vegas, NV 89081
Processing the Refund: We will process your refund within 5-7 business days after receiving and verifying the returned goods. The refund will be processed through the original payment method.

  1. Refund Fees
    Your refund amount will not include initial shipping costs. In some cases, return shipping costs will be borne by the buyer (unless the goods are defective or incorrect).
  2. Liability for Returned Products
    Once you ship the goods back, we will be responsible for any damage that may occur during transportation. Please ensure the product is properly packaged to prevent damage during transportation.
  3. Special Circumstances
    Some items (such as those with obvious signs of use, or those past the return period) may not be eligible for a refund or return. Please check the relevant information before purchasing.
  4. Contact Us

If you have any questions about our refund and return policy or need further information, please feel free to contact us:

Email: adonismorris@velioraliving.com

Phone: (725) 705-0848

Thank you for choosing Veliora Living LLC. We look forward to providing you with excellent products and outstanding customer service!

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